We'll send another verification code.ĭid your email send your verification code to your junk folder?Ĭheck your junk email folder for a message from a Microsoft account, and use the code sent to you. If so, change your phone settings then choose I don't have a code. Read through the list of the most common causes, and see if any of them apply to you.ĭoes your phone block texts from unknown numbers? There are a number of possible explanations for why verification codes don't always arrive.

You may be asked to add new security info before you can remove the old info. Choose Remove for any you want to remove. You'll see your security info under Security settings. If you don't have access to your alternate email or phone number, choose I don't have any of these and follow the instructions to replace your security info. You may be asked to enter a verification code to continue. If you're not already signed in to your Microsoft account, you'll be prompted to sign in. On the Security basics page, select the Update info button.

We’ll let you know when it's time to enter new security info. Your account is still open and active, and you can still use your email, Skype, OneDrive and devices as usual. During this time, we cannot accept further changes or additions to security settings or billing info. If you request removal of all security info in your account, the info doesn’t actually change for 30 days. If you do need to replace your security info, make sure you add new info first.

someone else has access to your old mailbox). You don't need to remove old security info unless there is an account security risk (e.g.

Skype customer service email address